Terms and conditions

Thank you for considering Esmy Balloons for your balloon decor needs. We love to create memories and unique moments.

A few things to know beforeyou order with Esmy Balloons

• $300 order minimum, before fees, to have balloons installed
• A 50% deposit will be required to book your event. If you are looking to secure a date, but don't know exact details, you can pay a $100 deposit to save the date. If you are booking within two weeks of your event, payment is due in full at the time of booking.
• If you want us to break down the display, there is an additional fee.
• Installation fee ranges from 20-25% depending on what equipment is needed to install.
• Delivery is calculated per mile from 19468, starting at a $30 fee.
• Repeat customers, please know that 10% will be taken off of your product total in appreciation of your continuous support*

What to expect after you submit an order inquiry:

You will receive an email to confirm availability and ask any questions needed to clarify/confirm the details. Once we confirm the details, you will receive an invoice via Square. At this point, your 50% deposit is due. Please be ready to pay this at the time of your inquiry submission. We cannot hold a date without receiving a deposit. 6% sales tax will be added to all orders. All major CC are accepted.

Once your deposit is received, we will send you a calendar invitation as confirmation.

Outdoor installations SUMMER MONTHS:

Please know that during the warm summer months, shade is required for custom outdoor installations. Direct sun and warm temperatures can lead to popping, even with the high quality, professional balloons and products that we are dedicated to using. We value your support and want nothing more than you to be happy with our work.

Cancellation Policy

• The cancellation policy is 72 hrs. notice, is a 100% money back, 48 hrs. notice, Is 50% back,
• 24 hrs. notice is 25% back.
• On the day of the event, there is a 0% refund.